The policies listed below have been developed for the passengers of Paulding Transit. We appreciate
your cooperation in helping us provide more efficient transportation by following these policies. Please
take a moment and familiarize yourself with them. If you have questions, comments or suggestions to
make our service more accessible, please contact our office.
All passengers must have a completed current registration form on file. We do not call passengers when
we receive applications, it is your responsibility to call and make sure we received your application.
Trips are scheduled starting at 7:30am the business day before. However, Doctor Appointments may be
scheduled up to a month in advance. Please be aware we are limited to 4 drivers and schedules may be
filled and there may not be any openings.
There is no charge for using Paulding Transit. Passengers are required to inform the office if children or
personal care escorts are riding with passengers. Children under age four are required to be in a
passenger provided child restraint seat. Personal Care Escorts and children also must have a current
registration form on file. Passengers under age 18 must be escorted by an adult.
Paulding Transit should never be used for emergency medical trips.
Passengers are requested to be ready 1 ½ hours prior to scheduled appointment.
Due to the crowded schedules drivers are only permitted to wait 5 minutes after the scheduled pick up
time for a client to board the vehicle before leaving the pick up location.
Passengers must provide their own wheelchairs or mobility devices. Each mobility device must be
secured in the vehicle with a four point tie down and lap belt system. Seat belts are required for
If passengers need to cancel a ride they must do so by calling the dispatcher at the Paulding Transit
office before the van arrives, or else the passenger will be charged with a “NO SHOW” and a warning if
there are three such occurrences, their ridership will be temporarily suspended for 30 days. At the end
of 30 days you may reapply for ridership.
If a passenger requires a personal care attendant (escort), the passenger is responsible for providing such
escort. However, the Paulding Transit office must be notified that an escort will be traveling with the
passenger. The escort must be picked up at the passenger’s location and dropped off at the same
destination as the passenger.
Passengers may not alter a scheduled destination after pick up unless previously cleared with the
Stops between pick up and drop off locations are not permitted unless previously scheduled with the
dispatcher. Passengers who are on the “call back” schedule are expected to be at the arranged pick up
No pets are allowed unless it is a service animal.
No smoking is allowed on the vehicles at any time. No tobacco use in any form is allowed on the
vehicles at any time.
No eating or drinking is allowed on the vehicle.
No abusive physical or verbal behavior toward the drivers or other passengers will be tolerated. Such
occurrences may result in an offending client being permanently suspended from riding.
For the health and welfare of fellow passengers, good personal hygiene is required at all times.
Violations of this policy may result in suspension of rider ship privileges.
Paulding Transit is a public mass transit service, not a taxi service. Due to the heavy volume of clients
wishing to ride, it may be necessary to combine your trip along with several other passengers. We will
make every effort to accommodate your trip in the most timely and efficient manner possible without
subjecting you to an extended travel time or waiting period.
We ask your patience to be aware that our vehicles are subject to the same traffic conditions and road
hazards which cause traffic delays and detours for private vehicles and may delay our schedule beyond
The following are designated as holidays in which Paulding Transit will be closed.
New Year’s Day
Martin Luther King Day
Thanksgiving Day & day after
Christmas Eve & Christmas Day
Other days may be declared holidays by the Board of Commissioners, at its discretion. When a holiday
falls on Saturday, the preceding Friday shall be observed as the holiday. When a holiday falls on a
Sunday, the following Monday shall be observed as the holiday unless otherwise designated by the
Closing due to bad weather.
Our policy is, that if the school buses don’t operate, neither do our vans.
How to contact us:
Phone: 770-443-8873 Fax: 770-443-3227