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Procedures For Submitting a Complaint
If you feel that an employee has acted improperly, you may register your complaint in the following ways: (Letters of complaint should describe the event or incident, a date and time of occurrence, the telephone number you called from and the employee number of the Communications Officer involved.)

  1. At any time you may contact the Paulding County 9-1-1 Center at (770)445-2117 ex11. Request to speak with a Communications Supervisor and he/she will take the appropriate action.
  2. You may contact Deputy Director Dee Anderson at (770) 443-7629. 
  3. If you choose you may make your complaint in writing by signed letter or by downloading and completing our complaint form and forward it to:

    Paulding County 911
    25 Industrial Way North Suite 10
    Dallas, Ga. 30143
    ATTN: Operations Section Manager

Office Hours:

Monday – Friday 8:00 AM to 5:00 PM
You will be notified by a member of administration once your complaint is received and then again when the complaint has undergone the proper investigation letting you know the results of the investigative process. Results of a complaint investigation will only be released to the person who files the complaint.

All formal complaints are required to be made in writing.

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