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Commendations and Complaints
There is no greater form of recognition for a Paulding County 9-1-1 Employee than to receive a compliment from someone whose life they have touched and made better.

As means of maintaining both Paulding County 9-1-1 Centers performance and community relations, the Paulding County 9-1-1 Center:
  • Encourages citizen recommendation for improvements in our service delivery
  • Welcomes the commendations of agency personnel who admirably perform their duties
  • Encourages commendations and/or questions about the Center's performance or actions of its members and employees.
Commendations can consist of any form of recognition from a citizen's letter to an award. Letters should describe the events or incident along with the Communication Officers name(s) and/or employee number. In all cases, especially letters of appreciation, the employee and his or her supervisor and the 911 Director are made aware of outstanding performance. A copy of the letter is placed in the employee's personnel file.

Procedures for Submitting a Commendation

If you wish to commend a 9-1-1 Center employee you may register your commendation in one of the following ways:
  1. At any time you may contact the Paulding County 9-1-1 Center at (770)445-2117 ext 1. Request to speak with the Communications Supervisor and he/she will take the appropriate action.
  2. You may contact the Paulding County 9-1-1 Administrative Offices at (770) 443-7629 or by email
  3. If you choose you may also make your commendation in writing and forward it to:

    Paulding County 911
    25 Industrial Way North Suite 10
    Dallas, Ga. 30132
    ATTN: Operations Section Manager

Office Hours:

Monday – Friday 8:00 AM to 5:00 PM

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