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In an emergency, the best thing to do is to tell someone you trust right away. This might be your parents, a teacher or another adult. If there is no one around to help you, you can call 9-1-1 for help.


There are lots of fun activities for you to do while you are here and a special place to learn about 911 for kids.

  What is 911?
9-1-1 is the telephone number you can call from any phone when you need help or you see someone else who needs help right away.
  When should I call 9-1-1? You should only call 9-1-1 when a person is hurt or property is in danger and you need emergency help from the police department, fire department or an ambulance.  
  What do I say?
  • Stay calm and speak clearly.
  • Listen carefully to the operators questions and answer each question carefully.
  • Remember, you have to speak your answer, the operator cannot see you nod or shake your head.
  • Tell the operator your emergency.
  • Tell the operator your address *This is VERY important*
  • DO NOT hang up until the operator tells you to do so.
  • Remain calm and follow the operators instructions.
  What if I can't speak?
  • Stay calm and dial 9-1-1
  • Don't hang up, either leave the phone off the hook or make a noise to let the operator know there is an emergency.
  • Help will be sent to the address on the operators computer.



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