FAQs • Paulding County, GA • CivicEngage

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9-1-1

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1. What are the surcharges in Paulding County?: Home telephone providers, VoIP telephone providers, and wireless telephone providers assess a surcharge of $1.50 per month per subscriber line to help fund the 9-1-1 system in Paulding County.

These funds are collected by your provider and submitted to Paulding County on a quarterly basis. These funds may only be used for salaries, buildings, maintenance, and upkeep on the 9-1-1 system.

2. How does 9-1-1 work?: Your telephone number has a unique identifier number assigned to it. That number is what is known as an Automatic Number Identification (ANI). The telephone service provider associates this number (ANI) with another number, called an Automatic Location Identification (ALI), that is the location that the company believes is the physical location of the your telephone / account.

For wireline E9-1-1 the ALI that is usually associated with your ANI is your home address (or business address if it’s a business line). When you call 9-1-1 our equipment reads your ANI and queries our service provider’s database (in two different locations in other parts of the country) to get your associated ALI- which in turn provides us with your location.

For other types of telephone service (wireless, PBX, VoIP, etc.) it does not quite work the same way, but should usually work in a similar manner.

3. How may I request information regarding a 9-1-1 Call?: You may request information regarding a 9-1-1 call by visiting Request for 911 Call Information

4. Why can’t I have my alarm call you?: It is against the law for an automated alarm system to dial 9-1-1. In such instances we disconnect from the call, report the instance for investigation and request the telephone service provider to disconnect service or access to the E9-1-1 Network. Similarly, we cannot accept such calls on our non-emergency lines. The devices can malfunction and tie up our lines through repeated calling. We also have no way of verifying the validity of an alarm, relay potentially important safety information to responding emergency personnel, or get in contact with anyone if a responding emergency personnel require a key holder to make entry. You can subscribe to an alarm monitoring service to monitor your alarm for you and they will call to report the alarm. You can also have your alarm call you, a friend or relative at another number and you or they, in turn, can call us on a non-emergency line to report the alarm.

5. How do PBX systems work with 911?: If your employer uses a PBX or similar multiple handset system we may or may not get the actual location of the handset you are using when you call. In many instances, unless your employer or their service provider uses special CAMA trunks or software for alias ALI assignments, we get the main address (billing address) of the business. If you are at a satellite location, branch or remote office be sure to know your address to relate to the call taker if you call 9-1-1.

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Airport Department

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1. How large will the airport be in terms of area?: The airport will require approximately 750 acres. That does not include the area required for an adjacent business / technology park of approximately 500 to 1,000 acres.

2. What services will be provided at the airport?

Services will depend on market demand and may include:

Hangar space

Fuel

Weather reporting

Aircraft rental

Charter services

Air taxi

Flight schools

Aerial photography

Air ambulance

Additional civil uses

3. Who do I contact about hangar space?: Contact the Paulding County Airport Department at (770) 505-7700 with your questions about hangar space. You can also complete the Hangar Space Questionnaire and return to the:
Airport Department
240 Constitution Blvd.
Dallas, GA 30132

You will be contacted for additional information.

4. How can I find out more about the airport?: For information, please contact the Paulding County Airport Department at (770) 505-7700.

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Building & Permitting

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1. Do I need a Georgia Contractor’s License to obtain a building permit in Paulding County?: Generally, yes. The County enforces Georgia State Contractor Licensing laws. There are exceptions, such as when a homeowner performs work on their own home.

2. Do I need a permit for roofing or siding replacement?: If structural work is involved, such as replacing sheathing, rafters, trusses, or studs, a permit is required. If no structural work is to be performed, roofing and siding work (i.e. replacing shingles, repairing siding) may be done without a permit.

3. Do I need a permit to build or replace my deck or finish my basement?: Yes. There are numerous code issues involving deck construction and basement finishes.

4. Do I need a permit to build a retaining wall?: Retaining walls over four feet high must be engineered and permitted. Walls greater than 6-feet require Certification from Engineer that the wall was constructed in accordance with the approved construction plans

5. Do I need a permit for an above-ground/on-ground pool?: Yes, a permit is required for pre-manufactured above-ground/on-ground pools which do not require excavation for installation (beyond leveling the ground surface). You need to be aware of the following for placement of such a structure at your residence. You must maintain a minimum 10-foot offset from side and rear property lines behind house; Cannot place the pool or grade area in close proximity to the location of septic system tank and field lines (State Environmental Health Office: 770-443-7877); Must follow applicable code sections with respect to pool (barrier, ladder, power) Contact Building & Permitting Division if you have questions.

6. Do I need a permit for a fence?: If the fence is not more than six feet tall, a permit is not required.

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Channel 23

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1. How can I watch Board Meetings?: Click the "Video Library" icon at the bottom of the page on paulding.gov. You can also view new or old meetings on our YouTube channel (pauldinggov). We stream all board meetings live on our YouTube and Facebook (Paulding County Today). CLICK HERE for more detailed information.
Video Center

2. How can I get something to air on Channel 23?: No advertising is sold for our broadcasts. Not everything can be aired on Channel 23 as it is a government access channel and not for public use. However, you may email your requests and any flyers to Jeff Harkins for more information.

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Clerk of Courts

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1. Where do I get forms to file for a divorce, name change, change of custody, etc? What are filing fees?

We do not provide any forms for pro se filings of any type. We cannot give legal advice. We will accept pro se filings but you must have the documents prepared when you come to our office to file the documents.

You can buy packets at office supply stores or download them from the internet. Filing fees are $209.00 plus $50.00 sheriff’s service fee if applicable. We do not accept credit or debit cards for payment.

2. How do I apply to be a notary public?: To apply to be a notary public, go to Clerk Authority. Click on notary online and follow the directions. Fees are $48.00 for a four-year commission. We do not accept credit or debit cards for payment.

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Commissioner's Office

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1. Where are you located?: The offices are located at:
240 Constitution Blvd.
Dallas, Georgia 30132

2. Who is my Commissioner and how can I contact him or her?: Find Your Commissioner
Board of Commissioners.

3. Are the Board of Commissioner's meetings open to the public?: Yes, the Board of Commissioner's meetings are open to the public. Here you can find the Meeting Schedule and other information on Public Participation.

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Community Development

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1. What is my property zoned?: On this website click on Forms & Documents / Planning & Zoning / Zoning Map or call the Planning & Zoning Division at (770) 443-7601. Please have the address or tax parcel ID number readily available.

2. Where do I obtain a building permit?: On this website click on Forms & Documents / Building & Permitting to download an application , or come to the Building & Permitting Division located in the Government Administrative Building at 240 Constitution Blvd., 1st Floor, Dallas, GA 30132. Our phone number is 770-443-7571.

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CP-training

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1. How do I Find Old Board of Commissioners Minutes: Board of Commissioners Minutes can be found on the County Clerk Page under Minutes.

2. When do I call 911?: When there is an immediate threat to life or property or a immediate need for medical attention. For more information about when to call the Non-Emergency Line vs calling 911 see the 911 information page.

3. What is it all about?

You put your right foot in, you put your right foot out, you put your right foot it, and you shake it all about. You do the hokey pokey and you turn yourself around.

That's what it's all about!

4. How do I become a Senior Center Member: Please fill out our member form

5. When is the registration dealine for Paulding Rides for Wishes?: For complete information on the event, visit Paulding Rides for Wishes

6. How do I register to vote?: Residents of Paulding County have several ways to register to vote. For more information, please see the Board of Elections page.

7. What is the fee to register a Trade Name?: /admin/clerkofsuperiorcourttradename

8. When do the 2018 Appeal Hearings begin?: Appeal ScheduleThe Board of Equalization will begin hearing appeals on August 27, 2018. For more information please visit the Board of Assessors website.

9. How do I appeal my tax: Please contact the Board of Commissioners at 222.222.2222 or click here for more information.

10. Is it only Tuesday?

Pedestrian signals, never more wonder why, where, and how. Our staff of professionals explain it all in mind numbingly minute detail..

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11. Eligible for Home Exemption?: Yes, see Board of Assessors page

12. Do I need a business a license for my business out of my home?: Paulding County requires that every business run out of a home has a business license. For more information, please go to the Business License page.

13. How do I get a pothole fixed?: Call DOT at 770-445-4759 or go online and request a work order.

14. Do I need a business license for my home based business: Paulding County requires every business run out of a home to obtain a license. Contact the business license page for more information.

15. Do I need a business license for a home based business?: Paulding County requires that businesses have licenses./887/Business-License

16. Do I need a Business License for a business run out of my home?: Yes, every person running their own business, even as an office from home, is required to obtain a Paulding County Business License. Business License Information

17. what do i need to do if my parent passed away: you may review the hand out titled what to do when a loved one dies or speak with an attorney.

18. How do I get water at my house?: Please visit the Paulding County Water page for more information on how to set up your water account.

19. How can I pay my water bill: You can pay your Water Bill at our physical location or on-line using in the link attached.

20. How can I pay my water bill: You can pay your Water Bill at our physical location or on-line using in the link attached.

21. Do I need a Business License for a home business?: Paulding County requires all home base business to have a license. For more information see Business License website

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Fire Department

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1. How can I get a copy of a Fire or EMS Report?

Fill out a Request Form and:

Drop it off at our administrative office or mail it to us at:
535 Seaboard Ave.
Hiram, GA 30141

Email it to us

Fax it to (770) 222-7131

We will process your request when we receive it.

If a report can be mailed to you, one of our staff members will do so. Otherwise, one of our staff will contact you when the report is ready to be picked up. There may be a charge for report copies.

If you would like a copy of the report filed by the ambulance that responded / transported a patient please contact the ambulance service.

2. Is Outdoor Burning Permitted?

From May 1 to September 30, the State of Georgia Environmental Protection Division (EPD) issues a burn ban which prohibits all outdoor burning in Paulding County. You may direct questions or comments concerning the burn ban to the EPD.

Between October 1 thru April 30 citizens may burn natural wood products under the following guidelines:

For all commercial burning (any burns larger than 8' x 8') citizens must call the Georgia Forestry Commission at (770) 443-7821 for permits and instructions.
Your fire must be attended and under control at all times.
Your fire must be at least 50' away from any building.
You must have a water hose or fire extinguisher nearby at all times.
You may only burn during daylight hours. All fires must be extinguished one hour before dark.
Wind speed at your burn site must be low (under 10 miles per hour).
You may only burn natural wood products. Burning other material that is hazardous (such as tires or motor oil) is illegal.
You are responsible for any damages caused by your fire, as well as any costs that may be incurred to extinguish your fire.
Call the Burn Line at (770) 505-BURN (2876) to listen to the burn safety message prior to conducting any outdoor burning.

3. Why does the Fire Department respond with an ambulance to a medical call?: In a medical emergency, time is of the essence. Each fire station has personnel trained to the level of Emergency Medical Technician and/or Paramedic. Our responding rescue units are licensed First Responder vehicles through the State of Georgia Department of Human Resources EMS Division.

In most cases, a Fire / Rescue unit will arrive on scene prior to the ambulance. Life saving medical assistance can begin immediately in preparation for the arrival of the ambulance and subsequence transport to the hospital. In addition, during complicated medical emergencies, Fire Department personnel will assist the ambulance crew during transport, increasing patient care while en route to the medical facility.

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General FAQs

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1. Do I need a permit for a fence?: If the fence is not more than six-feet tall, a permit is not required.

2. Where do I obtain a building permit?

Download an application online or come to the Building and Permitting Division located in the Government Administrative Building at:

240 Constitution Boulevard

1st Floor

Dallas, GA 30132

Our phone number is 770-443-7571.

3. How do I find out what jobs are available within Paulding County?

You can view all open job opportunities within Paulding County by viewing our job postings online or on the Job Board posted outside of the Human Resources Office at:

240 Constitution Blvd.

Dallas, GA 30132

4. What information is needed to pay online?

To make a one-time payment, you need the following:
- Account #
- Customer ID #
- Email address
If you have registered through Paymentus already, you will need your login information: Email and password.

5. How do I reserve a pavilion?: In order to reserve a pavilion you would come to the Braly Sports Complex, 775 Industrial Blvd. North, Dallas, GA 30132. We reserve up to six months in advance. If you would like to check a date or for more information please call 770-445-8065.

6. What is the procedure to pay my traffic fine?: Tickets can be paid by mail, in person at the Clerk of State Court's Office located at 280 Constitution Blvd, Room 1023, or online. (Not all citations are eligible to be paid online.) The driver's license number or the citation number will be required when paying online. Acceptable forms of payment are cash, money order or credit card (Visa or MasterCard). There is a 4% service fee for credit card payments. No personal checks are accepted.

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GIS

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1. Who should I contact about getting information related to property / parcel ownership, property boundaries, or locating a certain parcel or piece of property?: If you are inquiring about the owner of a certain piece of property you can contact the Assessors Office at (770) 443-7606 for information.

The official deed record information is located in the Clerk of Courts office:
280 Constitution Blvd.
Room 1023
Dallas, GA 30132

The GIS Division can provide maps containing any of the GIS data available (including specified parcels) in a printed or digital format up to 60" x 60" in size.

2. I am having trouble receiving mail at my current address / I need verification of my address for my mortgage, utility, cable company, etc. What should I do?: For help obtaining verification of your address, contact the addressing office at (770) 505-1365 and request an address verification form.

3. My address / street does not show up on my GPS unit or on certain online mapping websites. When will that information be available on these services and websites?: Paulding County IT / GIS makes every effort to provide updated address and street information to the major geographic data vendors who provide information to the various GPS manufacturers and online mapping services.

Apart from providing this information to these key vendors, Paulding County IT / GIS has no control over the information distributed or used by third party organizations.

4. My address is valid and shows up on Paulding County’s web maps, but there is a problem with my address with the Post Office or the Post Office Website.: New addresses and address changes or corrections are updated on the Paulding County GIS web maps daily. Notice of address updates is sent to the Post Office every week. After your address has been assigned or changed, please allow for two to three weeks for the Post Office to update their database and website. If after three weeks, the Post Office still has a problem with your address, please contact your local Post Office.

While the Paulding County Addressing Office will do everything possible to provide accurate addressing information to the US Post Office, we cannot control how the information is used by the Post Office.

5. My address is valid and the mapping is correct on Paulding County’s web maps, but there is a problem with my address or the mapping on Google Maps or other Google products.

Paulding County GIS/Addressing has no control over Google Maps or any other Google products. If you would like to report a mapping error to Google, please copy and paste the following hyperlink into your browser and follow the instruction provided by Google:

https://support.google.com/maps/answer/3094088?co=GENIE.Platform%3DDesktop&hl=en

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Human Resources

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1. How do I find out what jobs are available within Paulding County?: You can view all open job opportunities within Paulding County by viewing our job postings online or on the Job Board posted outside of the Human Resources Office at:
240 Constitution Blvd.
Dallas, GA 30132

2. How can I find out when a job opportunity that I have applied for has been filled?: NOTE: If you would like to receive notification when a job posting has been filled, sign up for "Job Alerts" or "Job Posting" under the "Notify Me" tab for the Department in which the job opportunity was posted. A notice will be sent out once the posting has closed, selection process has been completed and the job has been filled.

3. Where can I get an Application for Employment with Paulding County?: Applications can be downloaded and printed out or are available at the:
Human Resources Office
240 Constitution Blvd.
Dallas, GA 30132

4. How long is my application on file for employment with Paulding County?: Each application received by the County will be kept active for 45 days from the date that it was submitted.

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Juvenile Court

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1. What forms of payment are accepted by the Juvenile Court?

The Court only accepts money orders payable to the Paulding County Juvenile Court.

Please contact the Clerks Office to verify the exact amount due.

2. If I cannot afford an attorney, how do I apply for a court-appointed attorney?

For delinquent cases, contact the Public Defender’s Office at (770) 443-3463. There is a $50 application fee collected by the Public Defender’s Office.

For dependency action, visit the Clerk’s Office or the Juvenile Court Forms to complete a Financial Affidavit for Appointment of Counsel form. The Clerk’s Office is located at:

280 Constitution Blvd.

Room 2106

Dallas, GA 30132

Written verification of income must be provided before the application can be processed. There is no application fee.

3. Where do I pay fines or make restitution payments?

Payments are made at the:

Paulding County Juvenile Court

280 Constitution Blvd.

Second Floor, Room 2106

Dallas, GA 30132

The office accepts payments Monday - Friday from 8:00 am to 5:00 pm.

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Marshal

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1. What times are Server Id's issued?: Server Id's are issued Monday thru Friday from 8 am to 11:30 am and from 12:30 pm to 4:30 pm. Server Id's will NOT be issued from 11:30 am to 12:30 pm. You have to be at least 18 years of age to apply, supply either a state or federal issued form of id, and supply a Permanent Resident Card if you are not a US Citizen. We accept cash, check, debit/credit cards except American Express. We only issue Server Id's for unincorporated Paulding County. *We do not issue server id's for locations inside the City of Dallas or Hiram*

2. Why can’t I file a complaint anonymously?

We do not accept anonymous complaints for several reasons:

Not accepting anonymous complaints reduces the instances where people try to anonymously harass (sometimes repeatedly) an ex-friend, neighbor, or relative.

Having a named complainant helps add validity to the complaint and allows the officers to contact someone if further information is needed on follow-up. It also identifies a third-party witness available for court to testify directly to the judge about the violation(s) they witnessed and the impact.

Not accepting anonymous complaints allows us to contact the complainant to let them know the progress of the case. Otherwise, weeks may go by and the complainant may believe that nothing is being done, even though the officers have already taken some action.

Not accepting anonymous complaints allows us to contact complainants in instances where no violation(s) are found so that we can explain an ordinance to the complainant and explain why what they thought was a violation was actually not a violation.

3. Why does a violator usually get time to correct an ordinance violation before a citation is issued?: One of our goals is to ensure compliance with county ordinances. Giving a violator a reasonable amount of time to correct a violation before a citation is given allows the violator sufficient time to correct most violations.

It also demonstrates to a judge, if a citation is issued, that the violator had the ordinance explained to them and was afforded sufficient opportunity to correct the violation, even if they were not initially aware they were violating a county ordinance. Repeat offenders are typically issued a citation immediately.

4. What can I do about a property that has tall grass, a junk vehicle, or litter on the property?: You can make a formal complaint to the Marshal Bureau by completing a complaint form. An officer will check the property for possible ordinance violations. The tall grass ordinance applies to all properties and lots that are within a platted subdivision. The grass must exceed 24" in height.

5. Where can I operate my motorized cart?: After properly registered, your motorized cart can be operated on county roads with a posted speed limit of 25 mph or less and on recreational paths.

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Parks & Recreation

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1. How do I reserve a pavilion?: In order to reserve a pavilion you would come to the Braly Sports Complex, 775 Industrial Blvd. North, Dallas, GA 30132. We reserve up to six months in advance. If you would like to check a date or for more information please call 770-445-8065.

2. Can I pay with a credit / debit card?: Starting July 13, 2015 we will accept MasterCard, Visa, check or cash.

3. Where do I go to register for programs?

You can go to https://recreation.paulding.gov for online registration or registration can take place, for any program, at any of the parks listed below:

Mount Tabor Park - 770-505-3885

1550 E. Paulding Drive, Dallas, GA 30157

Taylor Farm Park - 770-222-3270

1380 Pine Valley Road, Powder Springs, GA 30127

Burnt Hickory Park - 770-443-7540

8650 Cartersville Highway, Dallas, GA 30132

Braly Sports Complex - 770-445-8065

775 Industrial Blvd. N., Dallas, GA 30132

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Sheriff - Administration

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1. How do I request to expunge an arrest record?: Refer to this link. Expungement Requests

2. How do I obtain a Family Violence Temporary Protective Order (TPO) or Stalking Order?

Individuals (both women and men) who are seeking a Temporary Protection Order for incidents involving domestic violence or Stalking should contact Shepherd's Rest's Legal Advocacy office (770-443-5213) for the purpose of screening to make sure that the reported incident qualifies as domestic violence under O.C.G.A. ' ' 19-13-1 et seq. Individuals referred to Shepherd's Rest must go through a lengthy screening process so that incidents not qualifying as domestic violence do not end up in the courts, tying up valuable court time and resources, only to be dismissed. Applicants applying for a temporary protective order or a stalking order must also complete a detailed application from which information is obtained to enable shelter advocates to accurately prepare correct court documents.

Individuals requesting temporary protective orders or stalking orders through the court system should never go to the Magistrate Judge’s office, the Clerk’s Office, or any other office. They must first contact the shelter advocacy office for screening and further instructions regarding the process. Shepherd’s Rest’s legal advocates will then refer the client to appropriate resources as needed at the end of the initial interview. Alleged victims should be instructed to contact the shelter legal advocacy office to determine whether their particular incident meets criteria under the aforementioned statute.

Citizens are often referred to Shepherd’s Rest for TPO’s who do not meet criteria. It is in the best interest of the citizen to simply instruct them to call the advocacy office to discuss their incident with an advocate to see if it qualifies for the protective order.

The TPO forms can be picked up at the Paulding County Sheriff's Office. The Paulding County Sheriff's Office will fax your completed form to Shepards Rest Ministries for you. You may contact Shepards Rest Ministries at any time for support at 770-443-5213.

Shepards Rest Ministries can provide you with additional information and resources that are available to you as a victim of domestic violence. They also hold weekly meetings on Tuesday evenings to support victims of domestic violence. Contact Shepards Rest Ministries for more information or to register for their Tuesday evening meetings.

Criteria:

You must fear for the safety/life of yourself or your children, the batterer must be a Paulding County resident, you must have lived with the batterer, you must have an address where the batterer can be served, and the act of violence must fall in to one of 7 categories:

Felony
Battery or Simple Battery
Assault or Simple Assault
Stalking
Criminal Damage to Property
Unlawful Restraint
Criminal Trespassing

If this criteria is not met, you may not qualify for a TPO.
Paulding County Sheriff's Office

3. How do I have a VIN number verified or checked so that I can register my trailer/vehicle with a tag?: You will need to pick up a VIN Verification Form (Form T-22B) at the Paulding County Tag Office.
You can either bring the form and vehicle to be inspected to the Paulding County Sheriff's Office, or you can call 770-445-2117 to have a deputy sent to you if you are in Paulding County. Paulding Tax Commissioner Motor Vehicle Office

4. How do I pay a ticket?: You may pay your fine by mail, in person in the probate court, or online at paulding.payyourtix.com. No personal checks are accepted. Pay your ticket online

5. Can I receive an escort from an officer to pick up my personal belongings if I feel threatened?: The Paulding County Sheriff's Office will assist with "keeping the peace" while you pick up belongings. This can only be done Monday - Friday from 8:00 AM - 7:00 PM. You must go to the Paulding County Sheriff's Office in person to meet with a deputy and request to be escorted. You must be able to pick up your belongings in less than 15 minutes. You may set up an appointment with the Paulding County Sheriff's Office Warrants/Civil Division for an escort if you require more than 15 minutes. You will also need to make an appointment with the Warrants/Civil Division if this is a response to a court order.
Warrants/Civil Division

6. How do I receive a raffle license?: You can fill out the attached Application for Raffle License Form and submit in person to the Paulding County Sheriff's Office. Application for Raffle License

7. How can I obtain a criminal background check for myself or an employee?

You can come to the Sheriff’s Office and fill out a consent form. You may print the consent form from the website to complete and deliver to the Sheriff's Office. When you come to the Sheriff’s Office you must show proof of ID such as:

Driver’s License
Georgia Photo ID
Social Security Card

If you live in Paulding County, there is a $10 fee. If you are not a Paulding County resident the fee is $20. However, if you work in Paulding County the fee is only $10 even if you live outside the county.
More...

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Sheriff - Detention Center

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1. Does Paulding County have an Online Book In (Jail Docket) System?

Yes. You may access the Online Offender Lookup link from our home page or from the Paulding County Detention Center's page.

The Online Offender Lookup System is used to search the jail database for those inmates that are currently held at the Paulding County Detention Center. You may search by name or the book in date. The inmate will NOT appear in this database once they are released.

The system will provide you with the following information:

Inmate's Name
Arrest Date
Charges

Online Offender Lookup System

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Sheriff - Investigations

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1. How do I pick up evidence or other items from the Sheriff's Office?

You may receive any items collected as evidence or safe keeping once the item is no longer needed for the reason it was collected.

You must contact the Paulding County Sheriff's Office Evidence Technician by phone (770-443-3015) in order to make arrangements to pick up any items.

The case file and items must be reviewed first to determine if the release of the item(s) is authorized.

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Sheriff - Patrol

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1. Can I have my child's car seat inspected by the Paulding County Sheriff's Office: Yes. We ask that you contact the Paulding County Sheriff's Office at 770-443-3010 to set up an appointment with a Child Safety Seat Technician.
This inspection will take approximately 15 minutes and will consist of training and demonstrations for the parent/caregiver on the proper use of the child safety seat. Georgia's Child Passenger Safety Law

2. How many passengers can ride with my new teen driver?: The Teen and Adult Driver Responsibility Act(TADRA) is a graduated driver's license program established for young drivers ages 15 to 18 in Georgia by a collaborative effort of highway safety advocates, legislators, law enforcement officials, educators, businesses and media in the wake of a high number of fatal vehicle crashes involving young, inexperienced drivers.
TADRA involves a three-step educational process...

3. What is this new "Super Speeder" law all about?

Under the provisions of this new law any driver convicted of speeding whose speed exceeded 75 MPH on two-lane roads or 85-and-over on any other road in Georgia will be classified as a "Super Speeder."

This new law took effect January 1st, 2010. This law allows the State of Georgia to collect a $200.00 state fee each time a driver is convicted of a "Super Speeder" speeding offense.

Please visit www.superspeedergeorgia.org for more information. Additional FAQs

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Sheriff - Records

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1. How to I get a copy of a report (i.e. arrest, incident, accident)?

You must apply in person to receive a copy of an Incident or Arrest Report. You must be able to provide picture ID.

You may either pick up a copy of an Accident Report by appearing in person with picture ID at the Paulding County Sheriff's Office or online at www.buycrash.com.

BuyCrash.com is not owned or operated by the Paulding County Sheriff's Office. This company is used by the State of Georgia to provide Official State of Georgia Accident Reports to involved parties of motor vehicle accidents.

There is a $2.00 fee per report if applying in person. There is an increased fee for purchasing accident reports using BuyCrash.com
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Sheriff - Warrants / Civil Papers

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1. Can I find out if a warrant has been issued for me or someone I know?: Warrant information will not be given out by phone. You must appear in person (with ID) at the Paulding County Sheriff's Office for a warrant check to be conducted. Paulding County Sheriff's Office

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Superior Court

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1. How are court staff positions defined?: Attorney
The word attorney refers to any person admitted to practice in the superior courts of Georgia, and to any person who is permitted, in accordance with law, to represent a party in an action pending in a superior court of the State of Georgia, and to any person proceeding pro se in an action pending in a superior court of this state. The word attorney is synonymous with counsel in these rules.

Calendar Clerk
The term calendar clerk refers to that person who is charged with the responsibility of setting and scheduling all hearings and trials in actions assigned to a particular judge. Each calendar clerk carries out those duties under the supervision of the assigned judge or the designee of that judge. In the Paulding Judicial Circuit, the Superior Court Clerk assigns individual employees to be calendar clerks for each of the three elected superior court judges.

Court Administrator
The term court administrator refers to that person who is charged with the responsibility of organizing and administering non-judicial activities of the Superior Court including but not limited to managing the budget and finance of the court, case management, information technology, interpreters, and media relations.

The Court Administrator will also assist in the development and implementation of innovative programs and procedures to improve court operations and serve as a liaison with local and state government agencies, other courts, the bar, as well as the news media and community.

Judge
The word judge refers to any of the several active judges of the superior courts of Georgia, and to any senior or other judge authorized to serve as a judge of a superior court of this state.

Law Clerk
The term law clerk refers to that person who performs legal research and prepares and analyzes legal documents for a Superior Court Judge. Once a law clerk has passed the State Bar of Georgia that person may be referred to as a staff attorney.

Staff Attorney
Please refer to the law clerk definition.

Superior Court Clerk
The word clerk refers to the clerk of any of the several superior courts in this state and to the staff members serving as deputy clerks.

2. What does it mean when I receive a letter marked "Jury Summons" for the Superior Court of Paulding County?: This means that you have been randomly selected by a computer to be a prospective Grand Jury or trial jury member in the Superior Court. It means that you have been selected to participate in one of a citizen's most sacred privileges and provides you with an opportunity to do a patriotic duty. Jury service also gives you the opportunity to see first-hand how the courts in your community function.

You should read both the summons, and the letter accompanying the summons, very carefully and completely to make sure that you understand exactly when and where you are to report for jury service as well other matters which are important to you and to the Courts.

Georgia law provides that you must respond to a summons for jury duty and report, if not excused earlier, or face penalties, including the payment of a fine of up to $300. It is very important to follow all instructions in the letter and summons carefully and completely. If your summons says to call a particular phone number the day you are to report for jury duty, you should do so. Failure to do so may cause you unnecessary time and expense which could have been avoided had you followed the instructions.

3. Why do I need to answer the questions on the questionnaire that comes with the letter and the summons for jury duty?: Georgia law provides that the attorneys for the parties involved in jury trials have the right to ask questions of the prospective jurors in order to assist them in selecting the jury to try the case.

The judges of the Paulding Judicial Circuit believe that the jury selection process, and thus most jurors' stay in court, is greatly shortened by this process. Having each prospective juror answer these questions by use of this questionnaire before they come to court saves time spent by the lawyers asking the same questions in each and every case.

If your completed questionnaire is received prior to the date you are to report for jury duty, you will receive an additional fifty cents to reimburse you for postage and envelope costs, or if you hand delivered the questionnaire back to the Clerk of Superior Court you can be reimbursed for gas.

4. How long does jury service last?: Grand Jury
The Paulding Judicial Circuit now has two terms of Superior Court per year; a Grand Jury serves for six months. Generally, you will serve one day at the beginning of the term and be recalled each month for another one-day session. Very rarely, you may be called upon to serve an additional day or so within the term.

The judges of the Paulding Judicial Circuit try to make sure that some alternate grand jurors are sworn at the initial session of each Grand Jury so that, if a Grand Jury member has an irreconcilable conflict with coming for any subsequent session, an alternate may take his or her place at the subsequent session.

Trial Jury
Generally, civil and criminal trials in the Superior Courts of the Paulding Judicial circuit are held during trial weeks scheduled at various times through the year. Jury service is generally for one trial if you are selected on a jury, or one day if you are not selected to be on a jury.

If, on the first day you report for jury duty, you are not selected to serve on a jury, then that generally ends your service for that term, although on rare occasions you may be required to return later in the week to see if you are selected to be on a jury then.

If, on the first day you report for jury duty, you are selected to serve on a jury, then you must return and serve each day until the trial is completed. Most trials do not take more than one or two days to complete, but in extremely rare cases, a trial may extend into a Saturday or Sunday or even the next week.

5. What if I can't come to Court on the day I am summoned for jury service?

Georgia law provides only two categories for complete exemption from jury duty:

Persons over 70 years of age
Persons with permanent mental/physical disability

In addition, Georgia law provides that two other groups of persons shall be excused from jury service:

Any person who is a full-time student at a college, university, or vocational school
Any person who is the primary caregiver having active care and custody of a child under four years of age in a situation where alternative child care is not reasonably available

If you believe you fall into one or more of these four categories and desire to be excused from jury duty, you should contact the office of the Clerk of Superior Court for your county in order to obtain the appropriate affidavit, which must be completed before you can be excused or exempted.

You may obtain the affidavit by going by the Clerk's office in the County Courthouse or by calling the Paulding County office at 770-443-7527.

If you already have plans and can't change them, you may ask that your jury service be postponed or rescheduled. This means that you arrange to serve on another day.

Requests for postponement must be submitted in writing and received in the Superior Court Clerk's office at least 10 days prior to the date you are supposed to report. In a personal emergency, give as much notice as possible.

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Tax Assessors

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1. Why is it necessary to update values annually in Paulding County?: State law requires that all property in Georgia be assessed at 40% of market value. The purpose of updating property values is to make sure that the assessed values reflect the change in property values based on current market conditions.

2. Where do county tax dollars go?: • To support administration of county government;
• To pay the principal and the interest on any debt of the county and to provide a sinking
fund;
• For educational purposes of property located outside of independent school systems;
• To build and repair public buildings and bridges;
• To pay expenses of courts and for the maintenance of inmates, to pay sheriffs and
coroners, and to pay for litigation;
• To build and maintain county roads;
• For public health purposes and preservation of records of vital statistics;
• To pay county police;
• To support indigent individuals;
• To pay county agricultural and home demonstration agents;
• To provide payment for assistance to aged individuals, the needy blind, dependent
children, and other welfare benefits;
• To provide for fire protection of forest lands and the conservation of natural resources;
• To provide hospitalization and medical care for the indigent sick people of the county;
• To acquire, improve, and maintain airports, public parks, and public libraries;
• To provide for workers' compensation and retirement of pension funds for officers and
employees;
• For public improvements as fixed by law;
• To pay pensions and costs under a teacher retirement system;
• For school lunches;
• To provide ambulance services;
• To provide financial assistance to county or municipal authorities to develop trade,
commerce, industry, and employment opportunities;
• To provide for public health and sanitation;
• To provide for financial assistance to county children and youth commissions providing
children and youth services.

3. Who determines the value of my property?: State certified members of the Assessor's appraisal staff adjust property values annually based on previous year sales, cost and income data.

4. What property is not taxed?: All property is taxable unless an exemption has been provided by law; taxation being the rule and exemption the exception.
Property exempted by O.C.G.A. Section 48-5-41 must not be used for private or corporate profit and income. The property exempted by the above code section does not apply to real estate or buildings which are rented, leased, or used for the purpose of securing an income. Any income must be used exclusively for religious, educational, and charitable purposes in order to maintain and operate the institutions.
The exemptions below that exempt colleges, nonprofit hospitals, incorporated academies, or other seminaries refer to those organizations that are open to the general public.
The following property has been exempted from taxation in this state:
• Property owned and used exclusively as the general state headquarters of a nonprofit corporation organized for the purpose of encouraging cooperation between parents and teachers to promote the education and welfare of children;
• All places of religious worship and burial; and all property owned by and operated exclusively as a church or other religious association that qualifies as an exempt religious organization under Section 501(c)(3) of the Internal Revenue Code of 1986.
• Property owned by religious groups that is used as single-family houses where no income is derived from the property;
• Institutions of purely public charity;
• Buildings erected and used as a college, an incorporated academy, or other seminary of learning; but only if these institutions are open to the general public;
• All funds and property held or used as endowment by colleges, nonprofit hospitals, incorporated academies, or other seminaries of learning when the funds or property are not invested in real estate;
• All real and personal property of public libraries and any other literary associations;
• Books, philosophical apparatus, paintings, and statuary of any company or association that are kept in a public hall which are not held for profit or sale;
• Property which has been installed or constructed with the purpose of eliminating or reducing air or water pollution if certified by the Department of Natural Resources.
• Property of a nonprofit home for the aged and property of a nonprofit home for the mentally disabled as long as no income or profit is distributed to any private person when the home is qualified as an exempt organization under the United States Internal Revenue Code, section 501(c)(3), and O.C.G.A. Section 48-7-25.
• Property owned and used exclusively by a veterans organization which is chartered by the United States Congress which is exempted from federal income taxes;
• Property of nonprofit hospitals used in connection with their operation. This exemption does not include property owned by the nonprofit hospital which is held for investment purposes unrelated to providing medical care.
• Property owned and used exclusively as the headquarters, post home, or similar facility of a veterans organization which is chartered by the Congress of the United States and which is exempt from federal income taxes
• Property owned by a historical fraternal benefit association that is used exclusively for charitable, fraternal, and benevolent purposes.
• When the land on which commercial fertilizers are to be used has been taxed, consumers of commercial fertilizers are not required to report fertilizers for taxation. (O.C.G.A. 48-5-43)

5. Who has to pay the taxes?: Property taxes are charged against the owner of the property on January 1, and against the property itself if the owner is not known. (O.C.G.A. 48-5-9) Unless otherwise specified, property tax returns are to be filed with the county tax assessor's office who has been designated to receive returns throughout the year however, the deadline to file a return is April 1st for the year the return is being filed.
Real property is taxable in the county where the land is located, and personal property is taxable in the county where the owner maintains a permanent legal residence unless otherwise provided by law. (O.C.G.A. 48-5-11)

6. When are taxes due?: Taxes are due by November 15th, but this may vary from year to year. If taxes are not collected on the property, it may be levied upon and ultimately sold even though the property may have changed hands during the year. The property tax money collected by the local Tax Commissioner and used by government to pay for the support of services provided by the local and state government.
Taxpayers have 60 days from the date of billing to pay their property taxes.
The county tax commissioner is responsible for collecting property taxes for the county, school and state. For questions about billing you should contact the county tax commissioner. For questions about the valuation on your property you should contact the county board of tax assessors.

7. What is Assessed Value?: In Georgia property is required to be assessed at 40% of the fair market value unless otherwise specified by law. (O.C.G.A. 48-5-7)
Property is assessed at the county level by the Board of Tax Assessors. The State Revenue Commissioner is responsible for examining the digests of counties in Georgia in order to determine that property is assessed uniformly and equally between and within the counties. (O.C.G.A. 48-5-340)
The tax bills received by property owners from the counties will include both the fair market value and the assessed value of the property. Fair market value means "the amount a knowledgeable buyer would pay for the property and a willing seller would accept for the property at an arm's length, bona fide sale." (O.C.G.A. 48-5-2)

8. What is a Tax Rate?: The tax rate, or millage, in each county is set annually by the board of county commissioners, or other governing authority of the taxing jurisdiction, and by the Board of Education. A tax rate of one mill represents a tax liability of one dollar per $1,000 of assessed value. The average county and municipal millage rate is 30 mills; the state millage rate in each county is 0.25 mills.
Municipalities also assess property taxes based upon county-assessed values and rates established by the municipal governing authority.
Property in Georgia is assessed at 40% of the fair market value unless otherwise specified by law.
Example: The assessed value--40 percent of the fair market value--of a house that is worth $100,000 is $40,000. In a county where the millage rate is 25 mills the property tax on that house would be $1,000; $25 for every $1,000 of assessed value or $25 multiplied by 40 is $1,000.

9. How do I figure the tax on my home ?

The basic formula to figure the tax on a home using the Counties standard $2,000 homestead exemption is:

[(assessed value) - $2,000] * millage rate = tax due

Example: Fair market value means "the amount a knowledgeable buyer would pay for the property and a willing seller would accept for the property at an arm's length, bona fide sale." Assessed value is 40% of the fair market value. If a person that owned a home with a fair market value of $100,000 in an unincorporated area of a county where the millage rate was 25.00 mills, that person's property tax would be $950.00--[(100,000 * 40%) - $2,000] * .02500 = $950.00. Multiply $100,000 by 40% which is equal to the assessed value of $40,000 and subtract the homestead exemption of $2,000 from the assessed value. Then multiply $38,000 by the millage rate of .02500 which is equal to $950.00.

10. Can I pay my property taxes online?: Yes, go to Pay Taxes.Net

11. How do I contact my county tax official about my property tax bill or property tax assessment?: The County Tax Commissioner's Office is the best source of information for questions about: •paying your tax bill •registration of your motor vehicle •purchasing tax liens. The County Tax Assessor's Office is the best source of information for questions about: •filing an appeal of your property tax assessment •the appraised value on your home •filing homestead exemptions •receiving property tax returns •maintaining property tax records and maps for the county.

12. Can I pay my property taxes online?: Yes, you can pay your taxes online with the Tax Commissioners Office. Pay Taxes

13. What is Homestead Exemption?: The State and Paulding County offer homestead exemptions to persons that own and occupy their home as a primary residence. Homestead applications may be filed with your county Board of Tax Asessors at any time however, the deadline for filing is April 1st of the year the exemption is being sought.

14. How often can a county reassess property?: Under Georgia law, all property is to be returned and assessed at fair market value every year (O.C.G.A. 48-5-6). Counties are required to establish a value as of January 1 of each year that meets the definition of fair market value' pursuant to O.C.G.A. 48-5-2. There is not a state mandated revaluation schedule, rather the counties annually review the values on the digest compared to sales data and if property values are determined to be either too low or too high then values are updated. The frequency of property updates can vary from county to county since some counties are experiencing tremendous growth and the real estate market in other counties is more static.

15. What is market value?: State law requires that your property be assessed at 40% of its fair market value as-of January 1st of each year. Fair market value of property means the amount a knowledgeable buyer would pay for the property and a willing seller would accept for the property at an arm's length, bona fide sale. An arm’s length, bona fide sale means a transaction which has occurred in good faith without fraud or deceit, carried out by unrelated or unaffiliated parties each acting in his or her own self-interest, including but not limited to a distress sale, short sale, bank sale, or sale at public auction. The income approach, if data is available, shall be considered in determining the fair market value of income-producing property.

16. What is an Annual Property Value Update?: It is an update of all property values in Paulding County conducted under the direction of your local Board of Assessors. The Board of Assessors is a state-certified, five member board whose duties are to see that all property within the county is assessed (through the appraisal staff) at its fair market value. The Board also ensures that fair market values between individual owners are fairly and justly equalized, so that each owner shall pay only such taxpayer's proportionate share of taxes. The Assessor's department is not involved in the collection of property taxes.

17. Will all property values change?: Most property values will change, but all property will not change at the same rate. There are differences between individual properties and between neighborhoods. In one area, the sales may indicate a substantial change in value in a given year. In another neighborhood, there may be no change in property values. For example, one-story houses may be in more demand than two-story houses or vice versa. Older homes in the same area may be rising in value more slowly than newer homes. Among the numerous factors to be considered that will cause values to differ are: location, condition, size, quality, number of baths, finished or unfinished basement, and garages. However, a change in assessment does not necessarily translate into higher taxes.

18. How to Appeal a Property Tax Assessment?: Georgia law provides a procedure for filing property tax returns and property tax appeals at the county level.
Taxpayers may file a property tax return (declaration of value) in one of two ways:
1. by paying taxes in the prior year on their property the value which was the basis for tax becomes the declaration of value for the current tax year (O.C.G.A. 48-5-20), or
2. by filing a PT-50R, PT50P, PT50A or PT50M return of value between January 1 and April 1 with the Board of Tax Assessors
3. The county Board of Tax Assessors must send an annual assessment notice which gives the taxpayer information on filing an appeal on real property (such as land and buildings affixed to the land). If the county board of tax assessors disagrees with the taxpayer’s return on personal property (such as airplanes, boats or business equipment and inventory), the board must send an assessment notice which gives the taxpayer information on filing an appeal. Upon receipt of this Assessment Notice, the property owner desiring to appeal the assessment may do so within 45 days of the date the Assessment Notice was mailed. The taxpayer’s appeal may be based on value, uniformity, taxability, exemption denied, breach of covenant, or denial of covenant.
The written appeal is filed initially with the Board of Tax Assessors.

19. What evidence do I need to present at a Board of Equalization appeal hearing?: The date of valuation is January 1st therefore; information presented during the appeal process should be based on the previous twelve months sales, listing of sales, and other data relevant to that specific time period.
Simply stating that property taxes are too high is not considered relevant information. You should establish in your mind what you think your property is worth. The best evidence of this would be the recent sale price of your property. The next best evidence would be recent sales prices of properties that are very similar to yours, the closer in proximity and similarity, the better the evidence. Another type of evidence is a recent appraisal of your property. Keep in mind, your evidence should be strong enough to substantiate your opinion of value.

20. Is timber taxed in Georgia?: Standing timber is not taxed until sold or harvested, at which time it is taxed based upon 100 percent of its fair market value. There are three types of sales and harvests that are taxable:
• lump sum sales where the timber is sold at a specific price regardless of volume,
• unit price sales where the timber is sold or harvested based on a specific price per volume,
• owner harvests where a land owner harvests his own timber and sells it by volume.

21. Where do my tax dollars go?: Click here for more information about your tax dollars.

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Tax Commissioner

Show All Answers

1. What deadlines are important for property taxation?: All exemptions for homestead, senior citizens, and disabled persons must be applied for prior to April 1 for a given tax year.

Property taxes in Paulding County are due on November 15 of each year.

2. Do all vehicles require an emission certificate each year?

All vehicles that are less than 25 years old must be tested each year before they can be registered. The vehicles are exempt when they are brand new, until they are three model years old.

There is an exemption for emission requirements for senior citizens who meet the following three criteria:

The owner is 65 years old or older

The vehicle is at least 10 years old

The vehicle is driven less than 5,000 miles per year (you must provide the mileage and fill out a senior exemption form each year)

3. What forms of payment do you accept?: We accept cash, money order, certified check, or personal or business checks that are drawn on local institutions. You can pay online with e-checks or credit cards. The online processor does charge a convenience fee for processing your credit cards.

We cannot accept checks drawn on out of state institutions.

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Voter Registration

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1. Where can I register to vote and what information is required to register?: You may register at the Elections and Voter Registration Office, any local library, the Department of Driver Services, Disability Office, Public Assistance Office (Medicaid, WIC, or DFACS), Military Recruitment Offices, or you can download a form from the Secretary of State.
You can also register to vote online. To use the Online Voter Registration System you must have a valid driver’s license or identification card issued by GA Department of Driver Services (DDS) with signature on file with DDS. If you do not have a valid driver’s license or identification card, the system will allow you to manually submit a paper registration. If you wish to register to vote online, please click the link: Online Voter Registration.

Each elector shall present proper identification when registering to vote by mail such as a valid driver's license, bank statement, current utility bill, lease agreement, payroll stub, government check, or other government document that shows your name and current address.

The Elections and Voter Registration Office is located at:
240 Constitution Blvd.
Dallas, GA 30132
Register to Vote Online

2. Do I have to register by party in Georgia?: No. Georgia has an open primary system. On Primary Day, you will be asked your party preference, and that is the ballot that will be issued to you. If a voter chooses Democratic or Republican in the Presidential Preference Primary, the voter may choose to vote either party in the July Primary.

However, if Democratic is voted in the general primary, Democratic must be voted in the runoff. If Republican is voted in the general primary, Republican must be voted in the Runoff. If the voter did not vote in the general primary, the voter may choose any party in the Runoff.

3. Why do I have to drive past two polling places to get to mine?: Because it is difficult to find facilities that will accommodate our needs, we sometimes choose locations that are geographically located close together. However, they do not share the same political district lines. Georgia law requires that your residence address is your legal voting address, and you must vote in the polling location that contains your specific political districts.

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Water System

Show All Answers

1. How do I establish service?

Paulding County Water offers several ways to establish service.

You can come into our office located at 3844 Atlanta Hwy, Hiram, GA. 30141.
You can download the following applications from our website and email it to pcwapp@paulding.gov or fax it to the office at 770-222-6867. Please call the office at 770-222-6868 to pay your deposit.
You can mail your application and deposit to our office at 3844 Atlanta Hwy, Hiram, GA 30141.
If you are renting, you will need to provide a signed rental/lease agreement. We do require one business days' notice.

2. What is the email address to send applications?: Paulding County Water's email address to send all correspondence is pcwapp@paulding.gov.

3. How do I transfer my service?: To transfer your service, you will only be able to have the service active at both properties for a maximum of seven days. If that works, you will need to submit an application for service for the new property and a copy of your photo ID as well as your rental/lease agreement if you do not own the home to pcwapp@paulding.gov. About 3/4 of the way down the 2nd page, it will ask if it is a transfer and require the current account number. Your current address will need to be at a zero balance. Your deposit will transfer to the new address and you will be responsible for the $25.00 application fee as well as additional deposit if required.

4. How can I pay my water bill?

Paulding County Water offers several different ways to pay your bill.

You may pay online at https://ipn.paymentus.com/cp/pldc as a one time payment or register your water account to pay each month. Please note, there is a $2.45 processing fee for credit card and E-check payments.
You can mail your payment to: Paulding County Water, P.O. Box 16007, Atlanta, GA 30321-0007.
We offer Automatic Bank Draft, at no charge. If you are interested, please contact the office at 770-222-6868 or you may download the form directly at http://www.paulding.gov/DocumentCenter/View/146 and email to pcwapp@paulding.gov once filled out.
You can pay at our office or at our drive thru, with a bill stub located at 3844 Atlanta Hwy, Hiram, GA 30141 during our normal business hours, Monday - Friday, 8 a.m. to 4:45 p.m. with cash, credit card or money order. Please note, if you are using a credit card in the office, it must have your name on it and you must provide a valid id or we will not accept it.
To avoid being on hold, you can pay your water bill with Visa, MasterCard, Discover or electronic check by using our free automated system 24 hours a day. Please dial 770-222-6868 and press 1. You must have your account number and customer ID number to gain access to your billing information.
You can drop your payment off in our depository 24 hours a day, located in the first lane of our drive thru. Anything put in depository after 8 a.m. will be posted the next business day. Please do not put cash in the Depository.
You can now pay at one of our two PaySite Kiosks located on the side of our porch at 3844 Atlanta Hwy Hiram, GA 30141, available 24 hours a day or the one located inside the Paulding County Administration building at 240 Constitution Blvd Dallas, GA 30132; Monday - Friday 8 a.m. to 5 p.m.

5. What information is needed to pay online?

To make a one-time payment, you need the following: Account number, Customer ID number and your email address.
If you have registered through Paymentus already, you will need your login information: Email and password.

6. Can I pay my bill online if I have been disconnected?

No. If service has been disconnected, we require you to contact Paulding County Water between the hours of 8:00 am and 4:00 pm, Monday thru Friday, at 770-222-6868.

This will ensure that no additional delays occur and service is restored as quickly as possible.

7. Is there a fee to pay online?: Paymentus, Paulding County's payment processor, charges a convenience fee of $2.45 to pay online. Payments over $400.00 will require multiple transactions.

8. How do I check my toilet for a leak?

To test your toilets for a leak, simply drop a few drops of any color liquid in the tank of the toilet to discolor the water. Give it about 10-15 minutes and check the bowl to see if any of the discolored water has seeped thru. If so, you have a flapper that is not sealing properly which is the cause of the leak. View this flyer for more information.

flip-your-flapper-infographic 220506

9. Why is my water cloudy?: Your water may be cloudy due to work recently done in the area. This is only air in the lines and will eventually go away. One way to find out is to run a glass of water and allow it to sit on the counter for a few minutes. You will see the water become clear.

10. Does the AutoPay through Paymentus take the place of the Automatic Bank Draft with Paulding County Water?: No, Paulding County Water still offers Automatic Bank Draft at no charge. If you wish to sign up for AutoPay with Paymentus, please make sure to cancel your Automatic Bank Draft with Paulding County Water. Please note that if you wish to use the AutoPay through Paymentus, there is a $2.45 fee for each payment transaction.

11. If a balance is left unpaid on my account, does the balance follow the account or the customer?: If you leave a balance on your account, it will follow the customer and if it is not paid in full after 90 days, the balance is then sent to our ONLINE Collections Department.

12. Can I get an adjustment for filling a pool?

The following are needed for an adjustment from Paulding County Water if you filled a pool.

You must be on sewer (If your sewer service is with The City of Dallas, you are not eligible)
Must be a brand new pool install
Must provide proof of purchase and approximate gallons pool holds (business letterhead/receipt and owner's manual)

13. Can I get a leak adjustment?

Effective March 1, 2023 Paulding County Water will be offering a new leak adjustment program.

The new program will be called Paulding County – ServLine. The program will cover the cost of an unexpected high residential water bill due to an eligible leak up to $2,500.00. If your sewer service is provided by the Paulding County Water System your coverage would be up to an additional $2,500.00.

The program allows for two adjustments per 12 months over a maximum of 2 billing cycles. To qualify for a leak adjustment the billing amount must be at least 2x’s the average bill and we must have proof of the repair.

Paulding County – ServLine customer service representatives are here to assist you with all the details of the new program. For all inquiries please call 770-628-2588 after March 1, 2023.

If you have a leak prior to March 1, 2023 please call Customer Service at 770-222-6868 to discuss your options.

14. Can I do a temporary service?

Paulding County Water does offer temporary service for inspection or cleaning up for new renter purposes only.

We need the completed temporary application, ID and deposit ($20 water/ $40 water and sewer)
Temporary service is for two weeks only
We do require one business days' notice

15. How do I log in online?: Go to Paulding County Water's 3rd party payment site, Paymentus. You can enter your login information at that time.

16. Can I pay through the kiosk?: Yes! You can now pay through the kiosk located at either 3844 Atlanta Hwy Hiram, GA 30141, available 24 hours a day on the side of the porch or the one located inside the Paulding County Administration building at 240 Constitution Blvd Dallas, GA 30132, Monday - Friday 8 a.m. to 5 p.m. You must have your Account Number and CID number both located on your bill stub as well as enter in your phone number and last name. Kiosks will accept cash, checks, credit or debit cards. The kiosk does not give change, overpayment will be credited to your account.

17. Who do I call if I have a water leak or a water related emergency?: Paulding County Water Operations Division is available 24 hours per day for questions and emergencies at 770-445-2761.

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