Establishing Services

Establishing Permanent Service

You can either apply for service in person or an application (PDF) can be downloaded and faxed to our office (along with a copy of a valid photo ID) at 770-222-6867 or you may email your application to our office. If you fax or email your application to the office, you must call 770-222-6868 afterward to give us your credit card (Visa, MasterCard and Discover only) information in order for us to process your application.

Fees

A $25 application fee is charged for setting up service. A meter deposit of $50 is required for water service. If sewer service is available, an additional deposit of $50 if required. If you are renting the property, we must also have a copy of your signed rental agreement. Please allow two working days to have the pre-existing services connected. Customers wishing to have service connected the same day can pay a same-day service fee of $75.

Establishing Temporary Service

We offer a two week temporary service (PDF). You can either apply for services in person or a temporary application can be downloaded and faxed to our office (along with a copy of a valid photo ID) at 770-222-6867 or you may email your application to our office. If you fax or email your application to the office, you must call 770-222-6868 afterward to give us your credit card (Visa, MasterCard and Discover only) information in order for us to process your application.

Only one extension is permitted. Temporary service is for clean up and/or inspection purposes only.

Fees

If the location is on water only, the fee is $20 and if the location is on water and sewer, the fee is $40.

Establishing Continuous Service

Landlords wishing to establish a Continuous Service Agreement (PDF) can come into our office or the agreement can be downloaded from our website, completed and then faxed to 770-222-6867 or emailed to our office. If you fax or email your agreement request you must call the office to pay your fees. If multiple metered services are to be set up, an agreement must be completed for each service address/ suite and a deposit paid for each. The deposits will be held for as long as the agreement is in place. An application fee will be charged on the first bill once the Continuous Service Agreement is in place.

If you are a property management company, we will also need a copy of your agreement with the property owner allowing you to set up continuous service.

Fees

A $25 application fee is charged on the first bill for setting up service. A meter deposit of $50 is required for water service. If sewer service is available, an additional deposit of $50 if required. Please allow two working days to have the pre-existing services connected. Customers wishing to have service connected the same day can pay a same-day service fee of $75.

New Water Tap

Customers applying for a new water tap and/or sewer tap should allow four to six weeks for the installation to be completed, it may be longer during the summer months. In addition to the deposit, an additional tap fee and line maintenance fee will be due at the time application (PDF) is made.

The only forms of payment accepted for these fees (PDF) are cash, money order, or check. You will be given a blue stake at the time of application; this stake must be placed at the right of way within 24 hours of applying for service, so we can start the process for the new tap.