BEGINNING SEPTEMBER 1, 2019, PCWS PAY-BY-PHONE OPTIONS ARE CHANGING TO REDUCE HOLD TIMES AND IMPROVE SECURITY. DEBIT/CREDIT CARD AND E-CHECK PAYMENTS WILL ONLY BE PROCESSED THROUGH OUR AUTOMATED SYSTEMS. For your convenience, we offer several different payment options:
Pay through our free automated system 24 hours a day with Visa, MasterCard, Discover or electronic check. Dial 1-855-570-0996. You must have your Account number and Customer ID number to gain access.
Pay at our office located at 3844 Atlanta Hwy, Hiram, GA 30141 during normal business hours; Monday-Friday, 8:00-4:45.
Pay through our convenient drive-thru, with a bill stub.
Drop your payment off in our depository 24 hours a day, located in the first lane of our drive-thru. Anything put in depository after 8 a.m. will be posted the next business day. Please do not put cash in the Depository.
DISCONNECTION OF SERVICE DUE TO NON-PAYMENT Water service will be disconnected upon delinquency. When water has been disconnected for non-payment, the total bill plus a $50 disconnection fee must be paid in our office by 4 p.m. for service to be restored the same business day. If payment is made after 4 p.m., service will be restored the next business day, unless you elect to pay a same day service fee of $75. Please do not pay through an online site. Since there is processing time involved with this, the water will not be restored until payment is received.